Initial enquiries
When you submit the enquiry form, DESA receives your name, email, optional phone number, chosen pathway and message. The enquiry is saved privately in WordPress for authorized site administrators and sent to support@desaglobe.com so the team can respond. Please avoid sending sensitive documents in this initial form.
Assistant questions
FAQ answers work without an external AI provider. If AI is enabled and you choose to use it, your current question and public DESA service information are sent to Google’s Gemini API. Free-tier provider terms may allow use of submitted content to improve Google products. Do not include passwords, identity documents, health information or payment details. AI answers may be inaccurate; staff can provide personalized assistance.
Browser storage & hosting
The assistant keeps your preference only in memory for the current page. Chat messages are not saved as WordPress entries. Hosting, WordPress sign-in and caching may process connection data or use functional cookies. This theme does not add advertising trackers or analytics scripts.
Your privacy enquiries
Contact support@desaglobe.com to ask about your enquiry or request correction or removal of the details you provided. DESA will confirm applicable handling, retention and service conditions before requesting additional application documents.